Refund policy

If you receive your products in a poor condition, please inform us immediately by emailing info@tynyberllan.co.uk

Please retain all packaging and if possible take photos as evidence, both of the external and internal damage. We will need this before we can consider potentially giving you a refund on any damaged trees. Any trees damaged in transit will be resent or refunded. It is the responsibility of the customer to report goods damaged in transit.

We reserve the right to cancel an order before despatch should we feel we need to do so, full refunds will be made in these rare cases.

These terms and conditions do not affect your statutory rights. For further information on such rights speak to your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

Signature at the point of delivery acknowledges receipt of the goods. Our couriers will deliver to a neighbour if you are not at home, this is for your convenience and will be taken as a signed for delivery. Please specify at the time of ordering should you not want this to happen.

We shall not be liable to pay any compensation to you, other than any refund as stated above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, or any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.